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Why Continental

FAQ - Frequently Asked Questions

Voluntary Exchange Program

ContiEcoContact 5 in 235/55 R 17 103 H XL

How do I check whether the tires on vehicle are affected?

The tires can be identified by brand, size and Department of Transportation (DOT) week codes which are outlined below. The last four digits of the DOT serial numbers indicate the production period (week/year). Affected tires will be replaced free of charge.

Product lineDOT serial numbers
ContiEcoContact 5, size 235/55 R 17 103 H XL

CN 7AD72Y 4015 until 0221


The last four digits of the DOT serial numbers indicate the production period (week/year). Affected tires will be replaced free of charge. No other tire sizes, production periods or product lines are affected.

What do I have to do if I have affected tires?

Affected tires will be replaced with new Continental by the tire or car dealer where you have purchased the tires until July 1st, 2022.

What do I do if I have further questions about the program?

We have compiled further information including your local contacts on the internet page https://www.continental-tires.com/car/tires/technical-services/voluntary-exchange-programs. Please get in touch with your local contact person for further questions.

What costs will I probably incur?

Continental will credit the full purchase price of the replacement tire (including costs for mounting, balancing etc. if applicable) for all exchanges made on new Continental Tire tires until July 1st, 2022. After July 1st, 2022 the compensation will based on the currently valid version of the Continental warranty regulation.

Why are you having these tires replaced?

In case the affected tires are used over a longer or repeated period of time with heavy loading or possible overloading, a sudden loss of air may occur in rare cases. The active market monitoring of Continental has only shown findings in the VW Caravelle and Multivan application. Continentals market monitoring has not identified comparable fault patterns with the respective tires used on other vehicle types. Continental has been informed about one small property damage (damage to the wheel housing) and is not aware of any personal damage which is linked to this voluntary exchange program.

Have there already been any accidents?

No, we are not aware of any accidents or personal injuries in connection with these tires.

When will this exchange program start and for how long will it run?

Our voluntary exchange program started on November 24th, 2021. We have informed the national authorities and are in touch with our dealers to implement the program. The program will run for all concerned Continental-Tires exchanged with new Continental tires until July 1st, 2022 free of cost for consumers. After July 1st, 2022 the compensation will based on the currently valid version of the Continental warranty regulation. We strongly recommend that you check the tires of your car before you use it again. The tires concerned have be exchanged as soon as possible.